SANY × SOTECH Construction Machinery Maintenance Solution

Developer:  Sotech                      Version:1.3.2
Capability:   Industry/Security Smart Glasses
Delivery Method: Public Cloud / Private Cloud / Hybrid Cloud
Home » Solutions » SANY Mechanical Maintenance Solution

Solution Detail

 
Challenges Faced by Companies Producing Large Construction Machinery in After-Sales Support:
  • High costs associated with maintenance and repair waiting times
  • Limited availability of service engineers and heavy workloads
  • Difficulty in effectively passing on valuable expertise
  • Lengthy approval processes for work, resulting in time-consuming and costly business trips
The engineering machinery maintenance solution launched by Sotech combines the first-person perspective technology of AR glasses with big data and cloud computing. It helps enterprises reduce costs and increase efficiency, improve service satisfaction, and create a dedicated knowledge base for the company.
Value of the Solution
  • Efficiency: Real-time collaboration to solve customer on-site issues, enhancing overall efficiency.
  • Cost Reduction: xpert remote support reduces the need for travel, saving both time and costs.
  • Knowledge Base: Establish a professional knowledge base system based on structured videos for automatic retrieval of maintenance solutions.
 
Functional Features
  • Remote Video Collaboration: Connects customer sites with expert resources from the after-sales service center, providing remote support and scheduling for frontline repairs. This maximizes expert utilization, ensuring timely customer service and enhancing after-sales quality and customer experience.
  • First-Person Perspective Training: Offers remote training and instruction, eliminating time and space constraints in off-site training and hands-on practice, thereby enriching talent development methods.
  • Data Accumulation for Repair Support: Synchronizes and accumulates repair support data to gradually build a knowledge base. This allows for automatic retrieval of solutions based on onsite issues, further liberating expert resources and reducing costs while increasing efficiency.
Requirements
  • Smartphone: Android 5.1 or above
  • Browser: Google Chrome 56 or above
  • Server: Ubuntu 16.04 or above

Case Study

SANY Heavy Industry Online Service Expert System

SANY Heavy Industry—In collaboration with industry giants, we are creating a service platform and knowledge base system based on smart glasses.
Room 1601, Yongda International Building, 2277 Longyang Road, Pudong New Area, Shanghai

Product Category

Smart Service

Company

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