SANY × SOTECH Construction Machinery Maintenance Solution
Developer: Sotech Version:1.3.2
Capability: Industry/Security Smart Glasses
Delivery Method: Public Cloud / Private Cloud / Hybrid Cloud
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Solution Detail
Challenges Faced by Companies Producing Large Construction Machinery in After-Sales Support:
High costs associated with maintenance and repair waiting times
Limited availability of service engineers and heavy workloads
Difficulty in effectively passing on valuable expertise
Lengthy approval processes for work, resulting in time-consuming and costly business trips
The engineering machinery maintenance solution launched by Sotech combines the first-person perspective technology of AR glasses with big data and cloud computing. It helps enterprises reduce costs and increase efficiency, improve service satisfaction, and create a dedicated knowledge base for the company.
Cost Reduction: xpert remote support reduces the need for travel, saving both time and costs.
Knowledge Base: Establish a professional knowledge base system based on structured videos for automatic retrieval of maintenance solutions.
Functional Features
Remote Video Collaboration: Connects customer sites with expert resources from the after-sales service center, providing remote support and scheduling for frontline repairs. This maximizes expert utilization, ensuring timely customer service and enhancing after-sales quality and customer experience.
First-Person Perspective Training: Offers remote training and instruction, eliminating time and space constraints in off-site training and hands-on practice, thereby enriching talent development methods.
Data Accumulation for Repair Support: Synchronizes and accumulates repair support data to gradually build a knowledge base. This allows for automatic retrieval of solutions based on onsite issues, further liberating expert resources and reducing costs while increasing efficiency.
Requirements
Smartphone: Android 5.1 or above
Browser: Google Chrome 56 or above
Server: Ubuntu 16.04 or above
Case Study
SANY Heavy Industry Online Service Expert System
SANY Heavy Industry—In collaboration with industry giants, we are creating a service platform and knowledge base system based on smart glasses.
Room 1601, Yongda International Building, 2277 Longyang Road, Pudong New Area, Shanghai