SANY × SOTECH Construction Machinery Maintenance Solution
Developer: Sotech Version:1.3.2
Capability: Industry/Security Smart Glasses
Delivery Method: Public Cloud / Private Cloud / Hybrid Cloud
Solution Detail
- High costs associated with maintenance and repair waiting times
- Limited availability of service engineers and heavy workloads
- Difficulty in effectively passing on valuable expertise
- Lengthy approval processes for work, resulting in time-consuming and costly business trips
The engineering machinery maintenance solution launched by Sotech combines the first-person perspective technology of AR glasses with big data and cloud computing. It helps enterprises reduce costs and increase efficiency, improve service satisfaction, and create a dedicated knowledge base for the company.
Value of the Solution
- Efficiency: Real-time collaboration to solve customer on-site issues, enhancing overall efficiency.
- Cost Reduction: xpert remote support reduces the need for travel, saving both time and costs.
- Knowledge Base: Establish a professional knowledge base system based on structured videos for automatic retrieval of maintenance solutions.
Functional Features
- Remote Video Collaboration: Connects customer sites with expert resources from the after-sales service center, providing remote support and scheduling for frontline repairs. This maximizes expert utilization, ensuring timely customer service and enhancing after-sales quality and customer experience.
- First-Person Perspective Training: Offers remote training and instruction, eliminating time and space constraints in off-site training and hands-on practice, thereby enriching talent development methods.
- Data Accumulation for Repair Support: Synchronizes and accumulates repair support data to gradually build a knowledge base. This allows for automatic retrieval of solutions based on onsite issues, further liberating expert resources and reducing costs while increasing efficiency.
Requirements
- Smartphone: Android 5.1 or above
- Browser: Google Chrome 56 or above
- Server: Ubuntu 16.04 or above
Case Study
SANY Heavy Industry Online Service Expert System
SANY Heavy Industry—In collaboration with industry giants, we are creating a service platform and knowledge base system based on smart glasses.
SANY Heavy Industry—In collaboration with industry giants, we are creating a service platform and knowledge base system based on smart glasses.
