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  • Q Do you offer global shipping?

    A We do offer global shipping on ALL Orders Over US$500.
  • Q What are the conditions for applying for a return and refund?

    A
    You can apply for a return and refund if you meet the following conditions:
    1. You must provide valid proof of purchase within 30 calendar days of receiving the goods.
    2. Please include all the components, accessories, and any promotional items that were included when returning the product. It is important to pack the returned product securely in its original packaging.
    3. The product should be free from any man-made damage that would hinder its resale.
  • Q What's the difference between W5 Air and W5 Pro?

    A W5 Air is a monocular glasses, while W5 Pro is a binocular glasses. The two smart glasses have a common system, with the air version being lighter, and the Pro version being more suitable for complex and professional scenes.
  • Q What application scenarios are your products suitable for?

    A Our devices have wide-ranging applications and comprehensive functionalities. From industrial production to everyday office work, from remote collaboration to entertainment and gaming, our AR solutions are able to provide all-encompassing services for our clients. Whether it is the inspection and maintenance of factory equipment, the communication and cooperation within business meeting rooms, or the video viewing experience akin to a home theater, our devices are capable of undertaking these tasks and bringing convenience. Furthermore, the application of AR technology in scenarios such as remote assistance and desktop projection also fully demonstrates the versatility and practicality of our products. It can be said that our AR products are positioned as "one-stop" service, able to cater to the diverse needs of customers across industries, allowing AR technology to benefit various aspects of work and life.
  • Q Can the brightness be adjusted?

    A Yes, you can adjust the brightness by following the instructions in the product manual and other documents.
  • Q How long is the warranty?

    A One year, starting from the day the package is received.If any time period specified above is shorter than any mandatory time period prescribed by applicable laws of your country or region, the time period prescribed by law applies.
  • Q Will the glasses hurt my eyes?

    A Strictly meet the requirements of ergonomics and user experience design, use high-quality materials, achieve high-definition resolution, rich color gamut display and eye comfort, and provide myopia adjustment function for myopic users without hurting the user's glasses.
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